AI receptionist for Australian businesses

AI Receptionist Melbourne | 24/7 AI Phone Answering for Businesses

Donova answers calls 24/7, captures leads, books appointments, handles common questions, and sends clear summaries to your team, all under your brand.

Start free trial Book a demo Call Donova AI now

A$159/month · 7-day free trial · Unlimited usage · No setup cost

Hear Donova answer before you sign up.

Built in Australia by DEVECTUS for businesses that cannot afford missed calls.

Live callNew caller detected

Answered in 2s

SentimentHigh intent

ActionBook demo

CRM syncReady

Follow upSMS sent

Call summary Caller needs after-hours appointment availability, prefers Tuesday morning, and wants pricing confirmed by email.

The missed-call problem

Every unanswered call has a cost.

Missed calls mean missed revenue. Slow replies lose leads. Staff get interrupted by repetitive questions. After-hours callers often reach voicemail when they are ready to act. Use our seven-step guide to stop missing business calls to diagnose the gap before choosing a solution.

Lost enquiriesPeople often call the next provider when they cannot get through.

Admin pressureTeams lose focus when routine questions keep interrupting their day.

Inconsistent follow upNotes, callbacks and handovers become messy when calls are handled manually.

After-hours gapsGood enquiries arrive outside business hours, especially for service businesses.

Product overview

More than voicemail. A full AI phone receptionist.

Donova understands natural speech, follows your approved workflow, captures caller details, transfers urgent calls and creates clear summaries your team can act on.

Handles multiple calls at once
Books appointments and captures leads
Sends SMS and email follow ups
Syncs with CRM and booking tools where configured
Supports multiple languages and custom voice tone

Business owner reviewing Donova call summaries on a laptop while calls are handled in the background — Structured call summaries help teams act quickly after Donova answers.

Donova mobile app

Your AI receptionist, now in your pocket.

Stay across every call wherever work takes you. Review summaries and transcripts, play recordings, manage caller records, send SMS messages, update AI instructions and receive call notifications from your phone.

Available for iPhone, iPad and Android
Included for authorised Donova customer accounts
Sign in with your existing Donova account

Explore the Donova mobile app

Donova

Recent calls

JMNew enquiryCall summary readyNow

ALAppointment requestFollow-up required8m

SKExisting customerSMS sent24m

CallsPeopleSettings

F6S reviews

Donova ranking signals from F6S

Latest public F6S ranking and review signals extracted from the Donova software profile.

★★★★★

View F6S profile

F6S signal6 reviews Write a reviewNik Rez@CoEcosystem · Mar 12Likes: We’ve b

Reviews6 unbiased reviews

SourceF6S

Updated from F6S cache.

Nik Rez

CoEcosystem

★★★★★

We have been genuinely impressed with Donova AI Assistant. It answers calls professionally, captures key details accurately, and helps ensure we do not miss opportunities when our team is busy. The setup was straightforward, and the overall experience has been smooth from day one. It feels like having an extra receptionist working around the clock. Highly recommended.

Ardalan Akhavan

GRIFOLS, S.A.

★★★★★

Donova AI Assistant has given us much more confidence that incoming calls are being handled properly, even when our team is unavailable. It responds quickly, communicates clearly, and helps create a strong first impression for our business. It has added real value by improving responsiveness and reducing missed opportunities. Very pleased with the service.

Pejman Zarkandi

Discount pharmacy

★★★★★

Donova AI Assistant has been excellent. Easy to set up, easy to use, and it works really well. Our callers get answered promptly, and we no longer worry as much about missed calls after hours or during busy periods. It has made a noticeable difference to our day-to-day operations. Highly recommend.

ashkan parandek

Gloritek

★★★★★

Since implementing Donova, our call handling has become far more efficient. It helps qualify enquiries, collect important caller information, and maintain consistency in the way calls are answered. This has reduced pressure on our staff and allowed us to focus on higher-value work. A very practical and effective solution for busy businesses.

Mehdi Soodi

Falcon Immigration and Visa Services Pty Ltd

★★★★★

It is an amazing tool that has helped us keep up with the high volume of incoming calls and sort through the inquiries without wasting any time and effort. It is easy to use and modify. We love everything about it. It does exactly what we expected from it and more.

Emad Salemi

F6S reviewer

★★★★★

Smart, reliable, and incredibly useful for handling inbound calls when our staff are unavailable. It gives our business a more professional image and helps us stay responsive without adding extra workload. Great solution and well worth it.

How it works

Connect, train, answer, improve.

ConnectConnect your phone line or get a Donova number.

TrainTrain Donova on services, FAQs, pricing, hours and rules.

AnswerDonova answers calls and follows your workflow.

SummariseYour team receives leads, bookings and follow ups.

ImproveRefine the assistant over time through the dashboard.

Voice interaction testing setup for Donova AI receptionist latency and call quality — Voice and latency testing keeps conversations responsive and natural.

Voice experience

Engineered for fast, natural conversation.

Donova is tuned around low-latency call handling, clear voice prompts and concise handovers so callers do not feel trapped in a slow phone tree.

Fast response loops for natural turn-taking
Practical voice testing before launch
Clear summaries for human follow up

Features

AI Answering Service Melbourne – Everything Your Front Desk Needs.

2424/7 call answeringAnswer calls after hours, during busy periods and when your team is unavailable.

LCLead captureCollect names, contact details, service needs and urgency in a structured format.

BKAppointment bookingSupport booking workflows through calendars, practice tools or approved handover rules.

RTSmart call routingRoute urgent, sales, support and existing-customer enquiries based on business rules.

TRCall transferTransfer important calls to the right person when human help is required.

CSCall summariesSend clear summaries so the team understands who called, why, and what needs to happen next.

SASentiment analysisFlag frustrated, urgent or high-intent callers so your team can prioritise follow up.

SMSSMS follow upSend approved SMS follow ups, links or next-step instructions where configured.

EMEmail notificationsKeep teams informed with structured call notes and action-required alerts.

CRMCRM integrationSync caller details and outcomes into customer systems where integration is configured.

NKNookal integrationSupport clinic workflows where Nookal integration is configured for the customer.

HSHubSpot integrationCreate or update HubSpot records for sales and service teams.

ZOZoho CRM integrationConnect caller details into Zoho CRM for lead and customer workflows.

WHWebhooks and Make.comTrigger automations through webhooks, Make.com and custom workflows.

MLMultilingual supportSupport multilingual call experiences where required for the business.

VOCustom voice and toneShape Donova around your approved greeting, tone, escalation rules and FAQs.

WLWhite label capabilityPartners can package AI receptionist services under their own brand.

DBDashboard and call historyReview call history, summaries, sentiment and follow-up status in one place.

APPiOS and Android appsReview calls, play recordings, manage callers, send SMS messages and update settings from the Donova mobile app.

CFCustom call flowsCreate tailored flows for leads, bookings, emergencies, existing clients and after-hours calls.

HHHuman handover rulesEscalate sensitive, urgent or complex calls to a person according to approved rules.

Industries

AI Receptionist for Small Businesses in Melbourne – Built for Your Business.

From clinics to trades and professional services, Donova keeps reception workflows moving when the team is busy with customers in front of them.

Clinic reception team helping an in-person visitor while incoming calls are managed digitally — Donova supports busy front desks without leaving callers waiting.

IndustryDental clinics and allied health Donova answers routine calls, captures patient enquiries and supports appointment workflows using clinic-approved information and routing rules. IndustryVeterinary clinics Vet teams are often pulled between reception, consult rooms and urgent animal care. IndustryTradies and field services Calls often arrive while technicians are driving, quoting or working on site. IndustryLegal and migration firms Prospective clients often call with urgent questions while fee earners are unavailable. IndustryAccountants and bookkeepers Teams lose time to repetitive calls during BAS, payroll and tax periods. IndustryReal estate and property services Property teams receive high volumes of repetitive and time-sensitive calls. IndustryAutomotive and workshops Missed calls can mean missed bookings, delayed approvals and unhappy customers. IndustrySalons, studios, and wellness Reception is hard when staff are delivering treatments, classes or consultations. IndustryDriving schools Instructors cannot safely answer calls during lessons, and leads often call multiple schools. IndustryRetail and local businesses Local businesses lose sales when stock, hours and booking questions go unanswered. IndustryMSPs and IT providers MSPs need recurring service offers that improve client operations without large build effort. IndustryNDIS and community services Service teams need clear intake without overloading coordinators.

Pricing

Virtual Receptionist Melbourne – No Per-Minute Fees.

Start with Donova Standard and scale into custom or partner models when your requirements grow.

Donova Standard

A$159/month

7 day free trial
Unlimited usage
No per minute fee
No setup cost
Dashboard, summaries, booking support and configured integrations

Start free trial Annual option: A$1,590/year, 2 months free.

Compare

A better alternative to voicemail, IVR and overflow answering.

On mobile, each capability is shown as a stacked card for easier comparison.

Available 24/7

Yes

Limited

Often

Passive only

Handles many calls at once

Yes

Limited

Structured summaries

Yes

Manual

Varies

Business-specific responses

Yes

Scripted

Integration ready

Yes

Manual

Rare

White label

Offer AI receptionist services under your own brand.

MSPs, telcos, agencies, consultants and software providers can package Donova into recurring service offers with DEVECTUS powering the platform behind the scenes.

Discuss partnership Book a partner demo

Use your brandPosition AI reception as part of your own managed service offer.

Create recurring revenueBuild a sticky call-handling service for customers already trusting your advice.

Support from DEVECTUSPartner onboarding, implementation pathways and support models can be discussed.

Integrations

Built in, configured and custom pathways.

Some integrations are built in, some are configured per customer, and custom integrations can be assessed by DEVECTUS.

NookalPractice workflows where configured.

HubSpotLead and CRM workflows.

Zoho CRMCustomer and sales records.

WebhooksMake.com, automation and custom workflows.

Security and privacy

Secure handling with sensible controls.

Call data is handled securely. Data is encrypted in transit and at rest. Access is restricted to authorised users and systems. Recordings and transcripts can be subject to retention rules. Businesses should configure Donova according to their own compliance obligations. View privacy policy

FAQ

Common questions before starting Donova.

What is Donova?Donova is an AI receptionist and AI phone assistant that answers business calls, captures details and follows approved workflows.

How does the free trial work?Start with a 7 day free trial. The team can help configure the assistant around your business before billing begins.

Can Donova answer calls after hours?Yes. Donova can answer after-hours calls and route, summarise or follow up according to your rules.

Can Donova book appointments?Yes, where booking workflows or integrations are configured.

Can Donova transfer calls?Yes. Urgent or important calls can be transferred to your team using approved handover rules.

Does Donova have a mobile app?Yes. Authorised Donova customers can use the Donova app on iOS and Android to review calls, recordings and transcripts, manage callers and receive notifications.

Does Donova integrate with CRMs?Donova can support CRM integrations such as HubSpot and Zoho CRM depending on customer requirements.

Who owns Donova?Donova is owned and operated by DEVECTUS.

How is data protected?Data is handled securely with encryption in transit and at rest, restricted access and configurable retention expectations.